Returns & Exchanges
At MATCHADO, we stand by the quality of our premium ceremonial grade matcha and tea accessories. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused and unopened products to ensure you have the best experience possible.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Ensure the matcha tins or accessories are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship the Items
Attach the provided return shipping label to your package and drop it off at any authorized courier location; please retain your tracking receipt for confirmation.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing