Frequently Asked Questions
Everything you need to know about our premium matcha and tea selections.
Where is your matcha sourced from?
All MATCHADO matcha is sourced directly from organic tea farms in Uji and Shizuoka, Japan, ensuring the highest ceremonial grade quality.
How should I store my matcha to keep it fresh?
To maintain color and flavor, store your matcha in its airtight tin in a cool, dark place. For maximum freshness, we recommend keeping it in the refrigerator.
How long does shipping take?
Orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery varies by location.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened products. If your order arrived damaged, please contact us within 7 days for a replacement.
Are your products lab-tested for heavy metals?
Yes, every batch of MATCHADO tea undergoes rigorous third-party testing for radiation, heavy metals, and pesticides to ensure absolute purity.
Do you offer wholesale opportunities for cafes?
We do! Please visit our Wholesale page or contact our support team to learn more about our bulk pricing for food service partners.